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  1. FUTURA LABORATORIES
  2. GENERAL
  3. Frequently Asked Questions

Frequently Asked Questions

  • DUTIES AND TAXES
  • CAN I UPDATE MY SHIPPING ADDRESS?
  • CAN I RETURN OR EXCHANGE MY ORDER?
  • RETURNS AND EXCHANGE POLICY
  • CAN I CANCEL MY ORDER?
  • CANCELLATION POLICY
  • TRACKING INFORMATION IS NOT POPULATING ON THE CARRIERS WEBSITE
  • WHEN WILL I RECEIVE TRACKING INFORMATION FOR MY ORDER?
  • TRACKING INFORMATION STATES THAT MY ORDER IS DELIVERED BUT I DON'T HAVE IT. WHAT'S NEXT?
  • TRACKING INFORMATION HAS NOT UPDATED IN A FEW DAYS. WHATS NEXT?
  • I NEED TO REPORT A DAMAGED PRODUCT
FUTURA LABORATORIES